Photo by Nick Richards Ken Olsen, founder of Digital Equipment Corporation, died Sunday, February 6 at the age of 84.

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When Google Voice stopped receiving my SMS messages, I was reminded how bad support can be for non-paying customers.

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Yes, another middle manager in my organization has decided to part ways with my employer, Cisco Systems, Inc. Dave Corley has been a key part of Cisco since he was acquired along with the rest of Selsius in 1998. He’s now giving us a friendly handshake and showing himself out after just shy of 10 [...]

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Apple is in the middle of a minor fuss right now over their use of software updates as a promotional device. It turns out that if you are a Windows user with a copy of iTunes, Apple’s update process does its best to get you to install a copy of their web browser, Safari, along [...]

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Jeff Bezos Hawks the Kindle It’s still not clear whether electronic books are the wave of the future or a consumer products cul-de-sac. Technology continues to improve, and there are certainly lots of good reasons for a device like Amazon’s Kindle to be the leading edge of a major wave of adoption. A few of [...]

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Jerome Kerviel is (or by the time you read this, was) a stock trader for French bank Societe Generale. Jerome is supposed to execute stock trades, probably according to some very specific programs, in order to keep the bank’s assets humming along. But like any of us, Jerome had a rough day or two. His [...]

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If you’re going to use the web to perform a survey of your customer base, this report on a similar project from American Express should serve as a cautionary tale.

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Yes, the New York Times is with it. So much so that they can pull off an ironic headline in full belief that they and their equally hip readers will all get the joke when they read this article. Patent Owner Sues the Internet We salute you, Gray Lady! Actually Well, it’s always fun to [...]

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Angie’s List is a web site that allows consumers to see ratings on local service companies, such as plumbers, remodelers, electricians, and so on. All ratings are subscriber driven, and Angie’s List seems to make most of their revenue from the $5.95/month subscriber fee they charge – an anomalous revenue model in today’s web. I [...]

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I enjoyed getting an additional 1.57% discount on my amazon.com purchases for the small work of using A9.com once or twice a day. No need to use the toolbar or anything like that, just use A9.com from your Amazon.com account while logged in. Well, it seems that paying people to use your search engine doesn’t [...]

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